For restaurant, lounge and beach club owners · UAE
Your eyes in the room when you're not there.
Expert mystery dining for owners in Dubai, Abu Dhabi and Ras Al Khaimah. I visit your venue as an ordinary guest, from the booking to the bill, then I tell you, and only you, what really happens. Twenty-seven years running Paris restaurants and clubs, from Kong to Le Choupinet.
Three promises
Large mystery shopping firms send a network of shoppers with a checklist. I work differently.
I come myself
Every visit is mine. No shoppers, no subcontracting. You buy one experienced eye, from the first drink to the bill.
I report to the owner only
Not to the general manager, not to the team. You decide what you share with them.
Few venues at a time
I take on a limited number of venues each month, so each one gets real attention.
The Service Compris Audit
“Service compris” means the service is included. Here it also means the service is understood: what works, what doesn't, and why.
The audit
Signature Audit
10,000AED
- Two anonymous visits, at the moments you choose
- Booking, welcome, service, kitchen, bar, atmosphere, bill
- Written report with my corrections, in English or French
- A meeting with you if needed
After the audit
Return Visit
5,000AED
- One anonymous visit, two to three months later
- Were your instructions applied?
- Short written report
Ongoing
Monthly Watch
7,000AED / month
- One anonymous visit every month
- A note to the owner after each visit
- You see the trend, month after month
The bill for each visit is recharged at cost, within a cap agreed with you in advance. Dubai, Abu Dhabi and Ras Al Khaimah.
How it works
From the first call to the report, only you and I know the visit is happening.
01
We talk
You tell me what worries you, and which days and moments matter. We set the cap for the bill.
02
I visit twice
Lunch, dinner, late night or beach day. I book, eat, drink and pay like any guest.
03
You get the report
What I saw, minute by minute, and what I would correct first.
04
We meet if needed
We go through the corrections together. You decide what to share with your team.
Where I work
Venues where dining, service and atmosphere have to hold together all night.
Beach clubs
From the day bed to the sunset DJ set: the five moments that make or break a day.
DIFC restaurants & lounges
Fine dining, business lunches and the switch from dinner to party.
Owners who are not on site
You invested in the venue, others run it. Know what your guests experience.
Benjamin Artis
I have run the dining rooms I now visit as a guest.
Three brands created from scratch, one club reopening, and today a 170-seat brasserie facing the Jardin du Luxembourg.
I started in 1999 as artistic director of Le Bus Palladium, then ran L'Île in Issy-les-Moulineaux.
From 2004 I directed Kong, Philippe Starck's rooftop above the Pont-Neuf, before launching L'Arc Paris at the foot of the Arc de Triomphe, then Bagatelle Mansion in the Bois de Boulogne, and leading the reopening of L'Arc.
In 2015 I opened Yeeels on avenue George V as managing director and partner, and became a partner in Le Baron and Jacopo.
Since 2019 I have owned Le Choupinet, a Maître Restaurateur brasserie facing the Jardin du Luxembourg, open every day from 8am to 1am.
Want to know what really happens in your venue on a Saturday night?
Book an audit